Privacy Policy

At Everora LLC, privacy isn’t just a policy—it’s a profound respect for the personal stories woven into every home we help illuminate. When you entrust us with your vision for a serene bedroom aglow with our artisanal lamps, a living room adorned with evocative art prints, or a mantel graced by an elegant vase holding your cherished memories, you’re sharing more than an address or payment detail; you’re inviting us into the intimate narrative of your life. Our Privacy Policy is the sacred covenant that safeguards this trust, ensuring that every piece of information you provide—whether a shipping preference for that coastal-inspired decor piece or a browsing history revealing your love for minimalist vases—is handled with the utmost integrity, transparency, and care.

Founded in 2018 amid the tranquil vistas of Sheridan, Wyoming, Everora has always viewed data not as currency, but as a canvas for connection. We collect only what’s essential to craft your exceptional experience, process it ethically, and protect it fiercely against the world’s uncertainties. This isn’t boilerplate legalese; it’s a deliberate framework, compliant with global standards like GDPR, CCPA, and U.S. federal laws, designed to empower you. With over 50,000 customers worldwide who rave about our “invisible yet ironclad” privacy practices—garnering a 4.9-star rating on Trustpilot for data handling—we’re committed to proving that luxury in design extends to luxury in protection.

Explore this policy to understand how we honor your privacy at every turn: from the subtle insights we gather to enhance your recommendations to the robust fortresses we build around your data. We’ve structured it with clear sections, real-world examples, and actionable steps, so you can navigate with ease. If a query arises—perhaps about opting out of personalized art suggestions—our dedicated privacy team at privacy@everora.shop is a confidential email away, responding within 24 hours. At Everora, your privacy is the foundation upon which we build beauty; let’s illuminate it together.

This Privacy Policy was last updated on October 23, 2025, and applies to all interactions with everora.shop, our mobile app, email communications, and offline engagements like showroom visits. By using our services, you consent to the practices described herein. We may update this policy periodically to reflect innovations in our offerings or evolving legal landscapes, notifying you via email or Site banner at least 30 days in advance. Your continued use post-notice signifies acceptance. For residents of specific regions, enhanced rights are outlined below—because privacy, like our designs, should feel tailored to you.

I. Our Commitment to Your Privacy: A Philosophy of Protection and Purpose

Everora’s privacy ethos is rooted in empathy and excellence, mirroring the thoughtful curation of our lighting, home decor, art, and vases. We believe that in an era where data flows as freely as light through a room, true trust is earned by collecting sparingly, using purposefully, and protecting vigilantly. This commitment isn’t performative; it’s proven: In our 2025 annual transparency report (available on-site), we disclosed zero data breaches, 100% compliance with audit requests, and a 15% reduction in data storage through intelligent minimization techniques.

Why Privacy Matters to Us—and to You

Your data fuels personalization—imagine receiving a suggestion for a “Moonlit Vase” series because our algorithms noted your affinity for nocturnal blues in past art browses—but it also holds your story: billing addresses tied to family homes, delivery notes hinting at special occasions. We honor this by adhering to principles of necessity, proportionality, and accountability. As CEO Elena Vasquez often shares in our blog, “Just as we craft pieces that enhance without overwhelming a space, we handle data that enriches without encroaching on your peace.”

This philosophy persuades through action: We anonymize analytics for trend insights (e.g., popular vase heights in Midwest homes) without linking to individuals, and our team undergoes quarterly training on ethical AI use. Customers like interior designer Marcus Hale, whose limited-edition prints we carry, affirm: “Everora’s privacy feels like their art—subtle, secure, and soulful. Sharing my client prefs was risk-free.” By prioritizing privacy, we foster loyalty: 92% of users report higher confidence post-interaction, per our surveys. Join this circle of trust—your data, dignified.

Scope of This Policy

This policy governs personal data processed via our Site, app, emails, and customer service. It excludes third-party sites (e.g., Stripe’s payment portal) or user-generated content on social media. For children under 13 (or 16 in EEA), we collect nothing knowingly—report incidents to privacy@everora.shop for immediate deletion.

II. Information We Collect: Only What’s Essential, Explained Transparently

Everora collects data mindfully, gathering just enough to delight without excess. We categorize it into personal identifiers, usage patterns, and technical metrics, always with your consent where required. Below, we detail sources, examples, and purposes, empowering you to understand—and control—your footprint.

Personal Information You Provide Directly

When you create an account, place an order for that perfect “Whispering Willow” lamp, or request a styling consult, you voluntarily share:

• Contact Details: Name, email, phone (e.g., +1 (849) 828-45893 for verifications), mailing address (30 N Gould St Ste R, Sheridan, WY 82801 for returns).
• Payment Info: Card type/last four digits via Stripe (full details never stored by us).
• Preferences: Design tastes (e.g., “mid-century modern vases”), gift notes, or accessibility needs (e.g., large-print care guides).

Purpose: Fulfill orders, communicate updates, personalize recommendations—like suggesting complementary art to your vase purchase. Legal basis: Contract necessity (U.S./global) or consent (EEA).

Example: Sarah from Seattle shares her address for a decor bundle; we use it solely for shipping, then pseudonymize for analytics.

Information Collected Automatically

As you browse everora.shop, our tools subtly note interactions to enhance your journey:

• Usage Data: Pages viewed (e.g., lighting vs. art sections), time spent, search terms (“tall floor vases”).
• Device/Technical Info: IP address, browser type, OS, cookies (see Section V).
• Location (Approximate): Derived from IP for regional pricing (e.g., CA sales tax).

Tools: Google Analytics (anonymized), Hotjar for heatmaps (opt-out available). Purpose: Optimize Site performance, prevent fraud (e.g., unusual logins), tailor content (e.g., EU users see GDPR notices first).

This data persuades personalization without intrusion: “Everora’s auto-suggests nailed my boho vase hunt—felt seen, not surveilled,” shares Emily C. from Austin. Retention: 13 months max, unless needed longer for disputes.

Information from Third Parties

We enrich sparingly:

• Partners: Stripe for transaction verification, carriers for delivery status.
• Social/Media: If you link Instagram for #EveroraAura shares, we access public profile/photo (with consent).
• Public Sources: Address validation via USPS API.

No buying lists—ever. Purpose: Seamless service, like auto-filling addresses to speed your chandelier order.

Total collection: Minimalist, like our designs—under 50 data points per user annually, per our 2025 audit.

III. How We Use Your Information: Purposeful, Not Pervasive

Your data dances in service of your delight, never straying into the shadows. We use it strictly for enumerated purposes, audited annually for alignment.

Core Business Functions

• Order Fulfillment: Process payments, ship your “Aurora Pendant” chandelier, track via app.
• Customer Service: Respond to queries (e.g., “Does this vase fit my shelf?”), resolve returns.
• Marketing (Opt-In): Send newsletters on new art drops, with 1-click unsubscribe.

Enhancement and Innovation

• Personalization: Algorithmic suggestions—e.g., if you favor warm LEDs, recommend amber-shade lamps.
• Analytics: Aggregate trends (e.g., 30% rise in sustainable vases in 2025) to refine collections.
• Fraud Prevention: Flag anomalies, like mismatched IPs, protecting your account.

Legal basis varies: Consent for marketing, legitimate interest for analytics (balanced via DPIAs), contract for orders.

Persuasive proof: 88% of personalized recipients buy 2x more, per A/B tests, without feeling “sold to.” As Raj P. from Toronto notes, “Everora uses my prefs to curate, not clutter—my inbox is inspiration, not ads.”

No Unethical Uses

We never sell data, profile for credit, or use for unrelated ads. AI? Human-overseen, bias-audited.

IV. Sharing Your Information: Partners in Trust, Not Traders

Everora shares data judiciously, only with vetted allies who uphold our standards. No broad disseminations—ever.

Who We Share With

• Service Providers: Stripe (payments), FedEx (shipping), Google (analytics)—bound by DPAs with stricter terms than ours.
• Legal/Compliance: Authorities for subpoenas (rare; we notify you unless prohibited), auditors for CCPA reports.
• Business Transfers: In mergers, data transfers with buyer notice/choice.

Example: Sharing address with UPS for your vase delivery, deleted post-signature.

International Transfers

For global users, data may flow to U.S. servers (EEA adequacy via SCCs) or Singapore hubs (Standard Contractual Clauses). We ensure equivalent protections—e.g., encryption in transit.

No sharing with marketers without explicit opt-in. Transparency report: 2025 shares <5% of collections, all purpose-limited.

This selective sharing builds unbreakable bonds: “Knowing Everora vets partners like they curate art gave me peace—my data’s in good hands,” affirms Sofia A. from Paris.

V. Cookies and Tracking Technologies: Tools for Tailored Experiences

Cookies are the subtle threads that weave your Site visit into something special—think remembering your cart’s vase selection across devices. We use them transparently, with easy controls.

Types of Cookies

• Essential: Enable checkout, cart persistence (no consent needed).
• Performance: Analytics on page loads (anonymized; opt-out via browser).
• Functional: Save preferences (e.g., dark mode for late-night lamp browsing).
• Targeting (Third-Party): Google Ads for retargeting opted-in users (e.g., “Saw that chandelier?”).

Our Cookie Policy (linked) details 20+ cookies, durations (session to 2 years), and providers. Banner consents at entry; granular toggles in account settings.

Do-Not-Track? Honored. Purpose: Enhance usability—e.g., 25% faster loads via cached decor images.

User voice: “Everora’s cookies remembered my size prefs—seamless, not sneaky,” says David R. from LA. Manage yours: Clear via tools or contact us for wipes.

VI. Data Security: Fortresses Built for Your Peace

Security is Everora’s silent sentinel, employing layered defenses to shield your data like a locked gallery case for our rare art.

Measures in Place

• Encryption: AES-256 at rest/transit; TLS 1.3 for Site.
• Access Controls: Role-based (e.g., fulfillment sees addresses, not payments), 2FA mandatory.
• Monitoring: AI anomaly detection, quarterly pentests by Deloitte.
• Incident Response: 24/7 SOC, breach notifications within 72 hours (per GDPR).

Breach history: None since inception. Employee NDAs and training (100% completion) reinforce.

This rigor reassures: “Everora’s security feels as premium as their porcelain—unbreakable,” lauds retiree Helen G. from Wyoming. Your data: Fortified, forever.

VII. Your Rights: Control, Access, and Empowerment

Empowerment is key—know your rights, exercise them freely. We process requests without charge (up to twice yearly), responding in 30 days (extendable).

Universal Rights

• Access: Request data copies (e.g., order history).
• Correction: Update inaccurate details (e.g., new address).
• Deletion: “Right to be forgotten” for non-essential data.
• Objection: Opt-out of processing (e.g., marketing).

Submit via privacy@everora.shop or account portal—verified ID for security.

Region-Specific

• CCPA/CPRA (CA): Opt-out of sales (none occur), non-discrimination.
• GDPR (EEA/UK): Consent withdrawal, portability, DPO at dpo@everora.shop.
• Other: PIPEDA (Canada), similar globally.

2025 stats: 1,200 requests, 100% fulfilled. “Erasing old prefs was effortless—Everora makes rights real,” shares international buyer Alex K. from Sydney. Claim yours—control reclaimed.

VIII. Children’s Privacy: Safeguards for the Young

No collection from under-13s; Site/app age-gated. Parents: Report/verify/delete at privacy@everora.shop. COPPA compliant—no ads to kids.

IX. Retention and Deletion: Data That Fades Gracefully

We retain only as needed: Orders 7 years (taxes), analytics 13 months, marketing lists until unsubscribe. Automated deletion post-period; manual requests honored.

Eco-analogy: Like seasonal decor, data serves its season then recedes.

X. Changes to This Policy: Evolving with Care

Updates via notice; material changes (e.g., new processors) emailed. Review history on-site.

XI. Contact Us: Your Privacy Partners

Questions? privacy@everora.shop, +1 (849) 828-45893, or 30 N Gould St Ste R, Sheridan, WY 82801. DPO for EEA: dpo@everora.shop.

Thank you for this trust—it’s the light that guides Everora forward. Your privacy: Honored, always.